Poor Customer Service, but good wings
We used the prices on their website which states a certain catering combo was $110. We called and ordered, indicating we were using the web based menu. We made the order plus some additional menu items to fee 15 people.The store didn't give us a total at the end of the phone order but when the food arrived it was about 20% more. When we inquired, the driver didn't know, so we had to call. We were told the price changed and the web wasnt correct.
When we argued the point, we were told that it says "subject to change" but when we checked, it didnt. We were basically told, too bad, pay it and deal with the owner in the morning.
In hindsight, yes, we should have asked for a total at the end, but how they handled the situation was reprehensible. They should have honored the online price since their own error was undisputable.
We definitely will never order from them again!
The failure was fixed the Next day. The overcharge refunded and all is good now. Though how the store manager at the time handled this, is still not good for business. A patron should never have to go through this, particularly if there is proof that it was the fault of the service provider.
On the plus side, the wings were outstanding!
So, they did end up refunding the overcharge this morning after having to call again. While it was a nice gesture, it should have never happened nor should we have been treated in such a way as customers ordering over $100 of food.
ReplyDeleteOn the plus side, the wings were quite good.